|Per IATF 16949
Customer-specific requirements shall be evaluated and included in the scope of the organization’s quality management system
Top management shall assign personnel with the responsibility and authority to ensure that customer requirements are met
These assignments shall be documented
This includes but is not limited to the selection of special characteristics, setting quality objectives and related training, corrective and preventive actions, product design and development, capacity analysis, logistics information, customer scorecards, and customer portals.