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  Provide on-the-job training (which shall include customer requirements training)

bullet green arrow 25Personnel in any new or modified responsibilities

Level of detail required shall be commensurate with the:

bullet green arrow 25Level of education the personnel possess

bullet green arrow 25Complexity of the task(s) they are required to perform for their daily work.

bullet green arrow 25Persons whose work can affect quality shall be informed about the consequences of nonconformity to customer requirements (that is example of risk thinking).