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  bullet green arrow 25 How are standard processes consistently understood? Focus on conformance

bullet green arrow 25What guidance and work instructions are required?

bullet green arrow 25How do staff access instructions?  Can they find them?

bullet green arrow 25It there a plan for new knowledge (e.g. CMM)

bullet green arrow 25Work Instruction & procedures as needed

bullet green arrow 25Interview observations

bullet green arrow 25Verification of access