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  NOTE 2 - Organizational knowledge can be based on:

bullet green arrow 25internal sources (e.g., intellectual property; knowledge gained from experience; lessons learned from failures and successful projects; capturing and sharing undocumented knowledge and experience; the results of improvements in processes, products and services);

bullet green arrow 25external sources (e.g., standards; academia; conferences; gathering knowledge from customers or external providers).
   
   

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