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  Determine and select opportunities for improvement and implement to meet customer requirements and enhance satisfaction including:

bullet green arrow 25Improving products and services to meet requirements and address future needs and expectations

bullet green arrow 25Correcting, preventing and reducing undesired effects

bullet green arrow 25Improving the performance and effectiveness of QMS

bullet green arrow 25NOTE: Examples of improvement can include correction, corrective action, continual improvement, breakthrough change, innovation and re-organization.