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  Process for communication of information on service concerns to manufacturing, material handling, logistics, engineering, and design

bullet green arrow 25NOTE 1: The intent of the addition of “service concerns” to this sub-clause is to ensure that the organization is aware of nonconforming product(s) and material(s) that may be identified at the customer location or in the field.

bullet green arrow 25NOTE 2: “Service concerns” should include the results of field failure test analysis (see Section 10.2.6) where applicable.

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