|Procedures & Processes have inputs and Outputs?
Focus on Interactions-up and down stream and vertical alignment to business goals
How do you verify that processes are effective – metrics
How do you ensure that processes are effective – look at downstream process results, CA log
Requirement to address risks.
Could be training documents and/or WI state WHY in addition to HOW
In interview ask process owner why in addition to how
Assign resources and ensure they are available
Requirement for improvement